Frequently Asked Questions

Please allow for around 7-10 business days for us to print and assemble your paddle(s). During checkout you can select your shipping speed and choose to receive your order via USPS or FedEx.

Make sure to select "Rush Printing and Assembly" during checkout and we will have your order shipped out to you in 3 business days or less! Or you can send an email to info@uberpong.com.

Not yet. We are looking into offering this in the future.

Yes. At the top right of the page is a "Gift Certificate" link. Click on this and you can add gift certificates for values of $10, $25, $50 and $100.

Keep your eyes on Uberpong.com for free shipping and holidays specials. We also have special offers on our Facebook Shop, Instagram and Twitter channels.

Sure. We can create world class events for you. We have our own tournament management software and of course custom ping pong paddles!

Of course!

A social ping pong brand that is changing the face of table tennis. We allow you to use your Instagram and Facebook photos to create your own paddles in 30 seconds. We also partner with the world’s best brands to create unforgettable ping pong experiences.

Uberpong Street is our recreational paddle and lets you finally play ping pong with style. Uberpong Clear uses our patent pending clear rubber and lets you put more spin on the ball.

Yes as long as you own the copyright for the image.

To create your own custom paddle, go to www.uberpong.com/custom-paddles. To check out our designer paddles, go to www.uberpong.com/designer-paddles.

Uberpong.com is optimized for the browsers Safari 6.1.2 and above, Chrome 32.0.1700 and above, and FireFox 24.3 and above.

There are a number of different places you can subscribe to our monthly newsletter right here on Uberpong.com! The two places that appear on every page of our website are in the footer or at the top of the page.

We use a hybrid printing technique that allows your image to look great without affecting the surface.

To see a list of all the Specials that are active, just click the orange tab attached to the right edge of your browser. If there is a coupon code you would like to use make sure to copy+paste it so you can enter it during checkout.

We offer a number of different options for you to choose from when placing your order. You can enter your credit card information (we accept all major credit cards), use PayPal, or even place an order with bitcoins!

Go to www.uberpong.com/custom-paddles. Decide if you want your paddle to have the same image on both sides or different on both sides. Then select where you photo is saved (Instagram, Facebook or your computer). Once you have created your paddle, you can add this to your cart and create as many paddles as you want. Uberpong paddles are perfect for office parties, birthdays and any event.

If you need help in getting your art to fit just right in your paddle, feel free to send your image (PNG or JPG format) with instructions to support@uberpong.com and we will be happy to help you get your art perfectly positioned

Our custom editor only accepts PNG and JPG image files. Any other file types will not be able to be uploaded or printed and could lead to fulfillment delays with your order.

We generally recommend using files no smaller than 650x650 at 300DPI. Smaller files may be accepted by our editor, but if they are lower than 300DPI they may not print as clearly as they display in your order preview. All uploaded images need to be enlarged at least 6x to fit on your finished paddle, so if the original image is too small, your paddle will be blurry. With images larger than 2MB, expect your upload to take at least 30 seconds.

If you have a photo editor, simply expand the size of your file’s canvas. The editor positions images at a minimum height of 650px and centers the image as a square by default. That means if your uploaded image is less than 650px and a square shape, you will not be able to change where it is positioned on the paddle unless you scale it up using the editor. If the image you want to place on the paddle is a square, simply expand your canvas outward by 100px in all directions using an editing program like Adobe Photoshop or Illustrator and reupload. If the image is rectangular. expand the canvas to make it a square shape (we recommend to 2000x2000px) and reupload. If you are still having trouble you can always email your image (PNG or JPG filetype) with instructions to support@uberpong.com and we will help you get your custom paddle perfectly positioned.

Sometimes our editor gets confused and overloaded from seeing so much cool art on custom ping pong paddles and it errors out. If you see an error message, enter your email so we can log it and make sure you get your paddle successfully created. From there, please refresh your browser window and the editor should be ready to use again. If the error message you see says the image is too small, then the image you are using is too small to print clearly. The solution for this is to find an image that is either larger or higher resolution.

We strongly recommend uploading images that are at minimum 300DPI. We can create paddles at any resolution but do not guarantee print quality for anything less than 300DPI.

If you see the message “Please use a bigger image.” then the image you uploaded is too small to print clearly. The solution for this is to find an image that is either larger or higher resolution.

We use the PMS color system to print our paddles. Dark shades of blue (bluish-purple) and red (red-purple) are especially hard to match and light beige colors oftentimes print lighter than they appear. Most images print very close to the intended colors. For exact colors you must create the image with PMS colors and upload as a PNG. Mentioning the PMS color codes in your final order comments will help us get it right too.

When we launched Uberpong “Street” edition, we wanted a look that would make you stand out and at the same time allow you to get into the game. Hardbat paddles have an iconic style in the sport but we wanted to give them a contemporary vibe. The pips out (bumpy) surface allows you to play social ping pong without worrying too much about having to deal with spin.

Go to www.uberpong.com or if you are on mobile, download our apps on the App Store and Google Play:
1). Custom Ping Pong Paddle Editor
2). Ping Pong Map

As many as you like!

We currently do not customize the handle as there has been no demand. You can add any photos you like and fill the area of the rubber on both sides of Uberpong paddles.

We currently accept USD $ and Euros. If you would like to adjust the currency you see on Uberpong.com, click the currency icon in the upper right of the orange header menu (directly next to the ‘Cart’ button).

Our designers ARE awesome! They each have their own portfolio sites you can find by going to their profile in the designer section at www.uberpong.com/designers/.

You absolutely can! Gift certificates are a very popular option and gift idea. To do so, just click on the ‘Gift Certificates’ link in the orange menu at the top of the page. Link here: https://www.uberpong.com/giftcertificates.php

ou can use your gift certificate towards any product on Uberpong.com and on our mobile iOS and Android apps.

We do not currently offer physical gift cards in conjunction with gift certificate purchases.

Absolutely. Just write your message in the order comments when you place your Uberpong order. We handwrite all custom messages and place them carefully inside the box on the top of the paddle so it is the first thing your recepient will see when unboxing.

Upon placing your order, it typically takes around 5 - 7 business days for the Uberpong Elves to print, assemble, and prepare your paddle(s) for shipping. Barring unforeseen circumstances, you should have your paddle in hand within 2.5 weeks for domestic shipping and within 3-4 weeks for orders shipping outside of the United States.

If you are receiving your order in the United States and have not received your paddle in 3 weeks from the date you placed the order, please reach out to support@uberpong.com. Sometimes there are unforseen circumstances which delay orders. In these case we will do everything we can to notify you ahead of time. If you are waiting for an order at an international destination outside of the United States, please first check the tracking link in the shipment notification email you received when your order shipped. Sometimes, especially with USPS, orders take longer than anticipated to arrive and clear customs. In these instances we will do everything we can to track down the package and contact USPS and customs. Please note that once we hand off packages to the shipping carrier we no longer have control over its location or travelling speed.

Please email support@uberpong.com with photos of your paddle compared to the color of the paddle you ordered. Oftentimes the paddle color displayed on screen will not match the ‘true’ color of the ink printed. Without a PMS color code added to your order comments we cannot guarantee an exact color match because we have no way to verify the color we print is correct.

Please email support@uberpong.com with photos of your paddle compared to the color of the paddle you ordered. Oftentimes the paddle color displayed on screen will not match the ‘true’ color of the ink printed. Without a PMS color code added to your order comments we cannot guarantee an exact color match because we have no way to verify the color we print is correct.

If you want to change any details associated with your order you can by sending the details you want to change to support@uberpong.com. Note that we cannot change any details once your order has been marked as ‘Shipped.’ If you would like to cancel your order, please email support@uberpong.com. Note that we are only able to refund cancelled orders before your order is marked as ‘Awaiting Fulfillment’ once it enters processing we can no longer offer refunds on cancelled orders.

You sure can! During the Standard Checkout process you can select the option to pay using your PayPal account. Simply check the ‘PayPal’ button before clicking the ‘Proceed to Payment’ button. If you are checking out using Instant Checkout (Express Checkout), simply select PayPal from the payment selection dropdown.

Your sure can! During the Standard Checkout process you can select the option to pay using Bitcoin. Simply check the ‘Bitcoin’ button before clicking the ‘Proceed to Payment’ button. Bitcoin is not currently available as a payment method using the Instant Checkout (Express Checkout).

I need to place a large order. What is the best way to do that? Most often we prefer all custom paddles to be ordered through Uberpong.com no matter what quantity you are ordering. If you want to speak to our team or have questions prior to placing your order please contact sales@uberpong.com. If you want help creating your custom paddles email support@uberpong.com.

The Uberpong HQ is located at 3508 E Cesar Chavez in Austin, Texas. If you would prefer to pick up your order instead of having it shipped you we can do that. Simply check out as you would normally and note in the comments that you want to pick it up. We will reach out and once we have a date and time set up for you to pick it up we will refund the full shipping cost.

We have made it very simple to get our editor up on any site. Simply go HERE to create an affiliate account. Once that is done email us at support@uberpong.com and we can activate your affiliate account and get you an embed code! For more complicated integrations, see our documentation on our developers page (https://www.uberpong.com/developers/)

By becoming an Uberpong affiliate you not only add the ability for customers to order custom ping pong paddles from any page on your website, you also gain royalties on every paddle purchased through your site!

Adding the Uberpong custom paddle editor to your site is easy and it integrates with most e-commerce platforms.
 . For full integration your cart must have an existing e-commerce cart and webhook capabilities
 . Smallest functional dimensions are 1170 x 670.
Learn More about our editor, view the documentation, or contact us to create an affiliate account!

With basic embedding of the paddle editor, you will get paid your royalties via Paypal, so you must have an existing PayPal account. With deeper integration you can be paid directly through your existing ecommerce store.

No business license is needed to become an Uberpong affiliate. We will need a W9 from you prior to activating your affiliate status.

If you are interested in fully integrating our custom paddle editor onto your website, you can download the API documentation here: https://www.uberpong.com/developers/

In the past we offered less expensive international shipping options through USPS First Class. unfortunately due to a high number of lost shipments and severly delayed orders, we have decided to ship internationally exclusively using USPS Priority and FedEx, which offer much better tracking and delivery guarantees. Here is a more detailed breakdown of your international shipping options: Standard Shipping: 6-10 Business Days Express Shipping: 2-5 Business Days (Depending on Location)

After we have received your order, we can normally print, create and ship your order out in approx 10-14 days or 21 days during the holiday seasons). We use the best delivery method to get it to you safe, sound, and on time. For orders shipping to a destination within the U.S., your paddle(s) should arrive in 3 business days or less First Class Shipping: 2-3 Business Days Priority Shipping: 1-3 Business Days Overnight Shipping: 1 Business Day For orders shipping to a destination outside the U.S., your paddle(s) should arrive in 10 business days or less Standard Shipping: 6-10 Business Days Express Shipping: 2-5 Business Days (Depending on Location)

Upon placing your order, it typically takes around 5 - 10 business days (two weeks) for the Uberpong Elves to print, assemble, and prepare your paddle(s) for shipping. If you want to expedite your order and move it to the front of the production queue we offer Rush Printing and Assembly for a flat rate of $100 if you want your order in less than 7. Email support@uberpong.com or info@uberpong.com to get rush printing and assembly. Without rush printing and assembly, paddle(s) typically take 5-10 business days to print and assemble. Once that is complete we will ship your paddle(s) using the best delivery method to get it to you safe, sound, and on time. For orders shipping to a destination within the U.S., your paddle(s) should arrive in 3 business days or less First Class Shipping: 2-3 Business Days Priority Shipping: 1-3 Business Days Overnight Shipping: 1 Business Day For orders shipping to a destination outside the U.S., your paddle(s) should arrive in 10 business days or less Standard Shipping: 6-10 Business Days Express Shipping: 2-5 Business Days (Depending on Location)

Once your order is printed and assembled we will ship your paddle(s) using the best delivery method to get it to you safe, sound, and on time. For orders shipping to a destination within the U.S., your paddle(s) should arrive in 3 business days or less First Class Shipping: 2-3 Business Days Priority Shipping: 1-3 Business Days Overnight Shipping: 1 Business Day Unless you request to go with FedEx or request a signature because you are a business, we will send it as if you are a regular customer with a mailbox. If you need a signature because you share a mailbox or have a reception, please email info@uberpong.com requesting this. For orders shipping to a destination outside the U.S., your paddle(s) should arrive in 10 business days or less Standard Shipping: 6-10 Business DaysExpress Shipping: 2-5 Business Days (Depending on Location)

In the past we offered less expensive international shipping options through USPS First Class. unfortunately due to a high number of lost shipments and severly delayed orders, we have decided to ship internationally exclusively using USPS Priority and FedEx, which offer much better tracking and delivery guarantees. Here is a more detailed breakdown of your international shipping options: Standard Shipping: 6-10 Business Days Express Shipping: 2-5 Business Days (Depending on Location)

Our paddles are carefully assessed and in prime condition prior to shipping, but depending on the travel to your destination sometimes paddles and packaging can arrive damaged. If an order is damaged, please email support@uberpong.com with photos of the damage. We will establish if the damage was caused on our end or in transit and try to offer a fair resolution.

We offer Rush Printing and Assembly for a flat rate of $100. We typically set our minimum order quantity at 50 paddles but feel free to email support@uberpong.com or info@uberpong.com to get see if we can help.

Because we print all of our paddles on demand, we print all paddles in the order we receive them. The rush printing fee covers the business cost to us to move your order to the front of the production queue and to be fair to all customers. The Rush Printing and Assembly is a flat rate of $100. Email support@uberpong.com or info@uberpong.com to get rush printing and assembly.

The rush printing fee covers the business cost to us to move your order to the front of the production queue and to be fair to all customers. We offer Rush Printing and Assembly for a flat rate of $100. Email support@uberpong.com or info@uberpong.com to get rush printing and assembly.

When you place an order with an international (outside of the U.S.) destination address, you pay for the product and shipping fee. Any import / export taxes and customs clearance fees are not included. This means you may be billed by the shipper (either FedEx or USPS) retroactively. With all international shipments, you are responsible for all merchandise shipping and handling expenses, and (if applicable), customs clearance, import/export fees, freight risks and insurance, and you may be required to act as the importer of record for international shipments. Please see our Terms if you have further questions.

You can upload JPG or PNG files.

In the editor menu on the Uberpong custom paddles page, you can upload your Facebook photos by clicking the “From Your Facebook” button and then allowing access via Facebook.

In the editor menu on the Uberpong custom paddles page, you can upload your Instagram photos by clicking the “From Your Instagram” button and then allowing access via Instagram.

In the editor menu on the Uberpong custom paddles page, you can upload your Instagram photos by clicking the “From Your Instagram” button and then allowing access via Instagram.

We are continually optimizing the editor to keep upload times as quick as possible. Due to the sheer number of images being uploaded around the clock,

- To resize your uploaded image with fixed proportions, click and drag the small square in the corner of the orange outline. - To stretch your uploaded image, click and drag the small squares located on the horizontal and vertical edges of the orange outline. If you are having trouble resizing, you may need to edit the image using an editing program like Adobe Photoshop or Illustrator. Simply expand the size of your file’s canvas. The editor positions images at a minimum height of 650px and centers the image as a square by default. That means if your uploaded image is less than 650px and a square shape, you will not be able to change where it is positioned on the paddle unless you scale it up using the editor. If the image you want to place on the paddle is a square, simply expand your canvas outward by 100px in all directions using an editing program like Adobe Photoshop or Illustrator and reupload. If the image is rectangular. expand the canvas to make it a square shape (we recommend to 2000x2000px) and reupload. If you are still having trouble you can always email your image (PNG or JPG filetype) with instructions to support@uberpong.com and we will help you get your custom paddle perfectly positioned.

Uberpong provides links to allow you to share the awesome custom paddles you create. We do not make your Custom paddle publicly visible. The easiest way to keep your images safe and secure is to not share the link to your custom paddle!

You can absolutely share your awesome paddles! All you need to do is copy the link to your custom paddle. You will also be prompted with sharing links upon ordering to make it even easier. Note that if you create a paddle without ordering it, that link with automatically disappear 48 hours after creation.

Yes, you retain all ownership of the image through your entire Uberpong experience.

We recommend that you own the copyright for all images. If you select “I own the copyright” and use an image that is not yours, you do so at your own risk.

You can absolutely share your awesome paddles! All you need to do is copy the link to your custom paddle. You will also be prompted with sharing links upon ordering to make it even easier. Note that if you create a paddle without ordering it, that link with automatically disappear 48 hours after creation.

Yes. You can download it here.

Yes. You can download it here.

Go to the app store and see if there are any recently released versions. If not, your app is up to date.

Email info@uberpong.com with your great ideas and feedback.

Our logo is trademarked but if you ask us very nicely, we might say yes. Of course, it depends on where our logo will be seen but we are always open to suggestion.

We have a Refer-a-Friend program through ReferralCandy.

You can view the terms of service for ReferralCandy here

Absolutely. We have a constant stream of amazing deals, promotions, and coupon codes available for use. You can see all active codes by clicking the orange ‘Specials’ tab locked into the right side of your browser at Uberpong.com

Although we are not currently hiring, we are always on the lookout for top talent. If you are entrepreneurial and think you can help us, please reach out to us at info@uberpong.com.